Faye Pattison is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Faye Pattison may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24th May 2018.
1.0 Our core beliefs regarding user privacy and data protection
- User privacy and data protection are human rights
- We have a duty of care to the people within our data
- Data is a liability, it should only be collected and processed when absolutely necessary
- We loathe spam as much as you do!
- We will never sell, rent or otherwise distribute or make public your personal information
2.0 Relevant legislation
Along with our business and internal computer systems, this website has been updated to comply with the following national and international legislation with regards to data protection and user privacy:
- UK Data Protection Act 1988 (DPA)
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
- Data Protection Act 1988
This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.
3.0 Personal information that this website collects and why we collect it
This website collects and uses personal information for the following reasons:
3.1 Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
3.2 Contact forms and email links
Should you choose to contact us using a contact form on our website pages, this information will be securely stored so that we may service your enquiry. An email link like this one, will not store any of the data that you supply, or be passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Not all mail servers are secured in such a way. Therefore, we would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.
3.3 Email newsletter
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor (see section 6.0 below). The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.
Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
While your email address remains within the MailChimp database, you will receive periodic (approximately one per month) newsletter-style emails from us.
3.4 Making a booking
4.0 How we store your personal information
If you place an appointment with us, the information you provide will be sent using a secure (SSL) method directly to TM2. TM2 provides us with software that integrates with our diary system. All personal data and other information regarding your appointment is stored securely in off-site ISO27001 certified data centres with appropriate technical and organisational security measures in place, including redundancy and back up.
5.0 About this website’s server
All traffic (transferral of files) between this website and your browser are encrypted and delivered over HTTPS.
6.0 Our third party data processors
We use third parties to process personal data on our behalf. These third parties have been carefully chosen to comply with the legislation set out in section 2.0. Google and Mailchimp are based in the USA and are EU-U.S Privacy Shield compliant.
7.0 Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
8.0 Data Controller
The data controller of this website is: Faye Pattison limited
Our registered office is:
Faye Pattison Physiotherapy ltd
390 Baddow Road
Chelmsford, Essex CM2 9RA
9.0 How do I change my cookie settings?
You may use the Cookie Control tool on our website to enable or disable cookie types. Just click on the cog icon found in the bottom left of any of our web pages.
In addition to our cookie control tool, web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
Anonymous - Client
I was recommended to Faye Pattison Physiotherapy after an accident and from the first time I got in touch I knew I was in (literally) good hands. Not only are Hayley and Faye true professionals, but they are also lovely ladies who are fun and incredibly supportive. If you are looking for a physio don't hesitate to contact them as they will take great care of you.
Anonymous - Client
I went to see Faye for a torn ACL in my right knee. I had seen many people regarding the issue and was in so much pain. I could hardly walk or straighten my leg. After just 3 sessions I can say I am able to finally do my day-to-day tasks and workouts without being in pain. Faye was very informative and professional and has helped me more than she knows! I know I will need ongoing treatment with my injury, but I feel well looked after and pain free for 90% of my days! Thank you, Faye!
Anonymous - Client
Sometimes a visit can make your eyes water, but you know you will feel much better afterwards. Seriously know their stuff & highly recommend.
Anonymous - Client
I suffered a very serious shoulder injury in 2018 and was concerned for my future in my sport. Faye was recommended by my shoulder consultant due to her specialist experience with athletes and I cannot fault the treatment I have received. I am back to full fitness and strength now because of her expertise. Faye is very knowledgeable, and I heavily recommend her to anyone needing a top quality and professional Physiotherapist. Thank you, Faye.
Anonymous - Client
I would most definitely recommend Faye Pattison Physiotherapy. The team are helpful and friendly and offer all the latest treatments. The Clinic has modern and comfortable facilities.